Our company ships through the United States Postal Service (USPS). We offer free shipping on all orders over $49.99. Orders under $50.00 are shipped at a flat rate of $8.00 to the US; and $12.00 to Canada, US Virgin Islands, and US Minor Outlying Islands. Only first class and priority shipping are available at this time.
When checking out click calculate shipping, choose your location, and click calculate shipping again. If your total purchase is over $49.99 free shipping should be pre-selected.
Our company handcrafts all products within 1 to 3 weeks.
Oftentimes, orders process faster, however we cannot guarantee a faster processing time.
Made to Order vs. Ready to Ship
Check a listing carefully to understand if a product is pre-made (ready to ship) or if the product is ordered before it’s handmade (made to order).
Both are handmade but pre-made items will ship within 1-2 business days, while made-to-order items take 1 to 3 weeks to be created for you.
Look for the following image if a product is ready to ship:
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care for your new product(s) by:
Follow the instructions on the product description, inside label, or care instruction insert.
To discuss custom orders please contact us.
ALL REFUNDS AND EXCHANGES MUST BE PRE-APPROVED.
We want you to be completely satisfied with your purchase. Therefore, if you have any concerns regarding your purchase please contact us.
For refunds and exchanges please contact us before returning your item(s).
Exchanges and refunds are welcome within 10 calendar days of your purchase. Exchanges must be pre-approved before returning. Exchanged item(s) must be in new condition.
Personalized and/or customized goods CANNOT be exchanged or refunded.
Refunds/Exchanges (if approved)
Damaged items: Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund approval. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanged items: Once your item is received and inspected, we will send you a discount code for your purchase amount to be used at bagsYOUtote.com. If your exchange is approved, you will be given a discount code for the purchase amount to be used at bagsYOUtote.com. There is no expiration date.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@bagsYOUtote.com with the subject as REFUND.
Sale and SAM items (if applicable)
Only regular priced items may be refunded or exchanged. Sale or SAM items CANNOT be refunded or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@bagsYOUtote.com with “EXCHANGE” the subject line and send your item to: 2350 Sculling Street, Murfreesboro, TN 37129.
To return your product, mail to: 2350 Sculling Street, Murfreesboro, TN 37129.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are not refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.